Privacy Policy

www.tul.comis a website owned, maintained, managed and operated by Taste U Love (TUL)(“Company”, “TUL,” “We,” or “Us”). We are a Private Limited Company registered in India under The Companies Act, 2013 having our registered office at Top Floor, Yuthok Building, M.G Marg, New Market, Gangtok, Sikkim, INDIA - 737101. We recognize / respect the importance of privacy of our Customers and also of maintaining confidentiality of the information provided by Our Customers as a responsible data controller and data processer.

This Privacy Policy describes who We are, the information that We collect about You, how We obtain Your personal information, and how We may use or disclose that information in connection with the product(s) We wish to sell to You using www.tul.com – our Website. This Privacy Policy also describes the measures we take to protect the security of your personal information and how You can contact us about our Privacy Practices, including but not limited to exercising your privacy rights.

This Privacy Policy covers practices applicable to any of our Customers (“Customer”, “You”) who browse on Our Website and/or who purchase product(s) sold on Our Website – www.tul.com

This Policy applies to all Customers of our Website and Mobile Application and does not apply to any website(s) of third parties, even if their websites/products are linked to our Website and Mobile Application by means of advertising / promotion / marketing pop-ups. It is advised that You should check the privacy statements and policies of any such third parties with whom You [including by way of browsing on such third party website(s)] interact as they may be materially different from our Privacy Policy.

By using or accessing Our Website and/or our Mobile Application, You hereby agree with the terms of this Privacy Policy and the contents herein. If You do not accept and agree with this Privacy Policy, you may not use our Website and our Mobile Application to purchase the products through our Website and our Mobile Application and further, stop using our Website and our Mobile Application immediately. Please read the following Policy to learn about our information gathering and dissemination practices.

Personal Information:

Personal data is defined as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

Personal Information of Customer shall include but not be limited to the information shared by the Customer and collected by Us for the following purposes:

Eligibility to transact with TUL:

We do not knowingly collect personal information from anyone under the age of 18. If You are under 18 years of age, please do not fill out our forms or send any personal information about yourself to Us. If we learn that we have collected personal information from a child under the age 18 years, We will delete that information promptly and restrict the access or usage of our Website and/or Mobile Application, as the case may be, on which such child under the age of 18 years was registered as a Customer. We shall also not process or proceed further with responding to any enquiries made by such a Customer and in the event any request, enquiry is processed by Us, we shall have a sole right to cancel the same.

Your Account and Registration Obligations:

We collect information from You to provide an efficient, meaningful and customized e-shopping experience for You. It makes it easier for You to use our Website and Mobile Application by not having to enter your Personal Information every time you access our Website and our Mobile Application. It helps us to curate content that is more relevant to You – our Customers / Users. In the course of Your use of our Website and Mobile Application, You agree to furnish your details and information as requested by Us from time to time.

You shall remain responsible and/or liable for any and all Content posted by You on Our Website and Mobile Application provided by You to Us (for instance – any comments / Customer reviews). You agree that if you provide any information which is untrue, inaccurate, not current, or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, incomplete, or not in accordance with the Terms of Service, we shall have the right to bar you from accessing our Website and our Mobile Application. Information which you provide for ordering for purchase of products on our Website and our Mobile Application as part of the application of being a registered Customer, shall be your name (or your business’ legal name), address, phone number, e-mail address, city as well as any other information we may request. In the event any corrections/alterations/modifications/changes occur in Your personal information (except some mandatory fields) provided above, then the same needs to be informed to www.tul.com via email to make the necessary changes.

Apart from the above information we may also collect other information relating to the following:

a.your name, email addresses and other security-related information used by you in relation to our Website and our Mobile Application,

b.Transactional history (other than banking details) about your e-commerce activities and presence in the e-commerce market,

c.Payment details,

d.Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc.,

e.When you report a problem with our Website and our Mobile Application,

f.When you contact us.

Collection of Personal Information by Us:

When You use our Website and our Mobile Application, We collect and store Your personal information which is provided by You to Us from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized Customer experience. This allows us to provide services and features that most likely meets your needs, and to customize our Website and our Mobile Application to make your experience safer and easier.

• In general, if you are not a registered Customer or a User of our Website and our Mobile Application, You can browse/navigate through our Website and our Mobile Application respectively without telling us who you are or revealing any personal information about yourself. Once You give us Your personal information, You are not anonymous to Us. While collecting Your Information, wherever possible, we indicate which fields are required and which fields are optional. You have the option to not provide information by choosing not to use a particular service or feature on the Website.
• If you send us any correspondence, such as emails or letters, or if other users or any third party/ies send us correspondence about Your activity/ies on our Website and/or our Mobile Application, we may collect such information into a file specific to You.
• We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you register as a Customer / User with us. While You can browse some sections of our Website without being a registered Customer / User, certain activities (such listing of item(s) for sale on the Website/Mobile Application) do require registration. 
• We also collect some of this information using cookies and similar tracking technologies. For detailed information, please see our Cookies Policy.

Use of Profile Data / Your Personal Information:

We use Your personal information to provide You our Website and Mobile Application as a registered Customer / User. We use Your personal information to resolve disputes including but not limited to customer complaints with respect to our product listings, troubleshoot problems, help promote a safe and reliable service to You and to Our Vendors, receive payment from You and remit to You any refund / credit points (if any, at Our discretion) in case of complaints received with regards to the product(s) listed on Our Website and Mobile Application, measure Customer interest in the products listed on our Website and our Mobile Application, inform You about any of our services or updates, customize our Website and/or Mobile Application experience or using our Website and our Mobile Application detect and protect Us against error, fraud and other criminal activity, enforce our Terms of Service and as otherwise informed to You at the time of collection of such information.

In our efforts to continually improve our Website and Mobile Application service offerings, We collect and analyse demographic and profile data about our Customers’ / Users’ activity on our Website and Mobile Application.

We identify and use your IP address to help diagnose problems with our server, if any, and to administer our Website and Mobile Application. Your IP address is also used by Us to help identify You and to gather broad demographic information.

We may also use the personal information for reasons including but not limited to:

• To operate, maintain and improve our Website.
• To provide You with information & services that You request from us.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and Us, including without limitation, our Terms of Service.
• To notify you about changes to our Website/Mobile Application or obtain any required consent in the event of such changes.
• To allow you to participate in interactive features of our Website, when you choose to do so.
• For industry analysis, marketing, and other business purposes. 
• To track Your browsing behavior, such as the pages You visited over time, for analytics and advertising purposes.
• To communicate with You about the product listings with Your permission and/or where permitted by law, We may also use Your personal information for marketing purposes, which may include contacting You by email AND/OR telephone AND/OR text message AND/OR post with information, news, AND/OR services. You will not be sent any unlawful marketing emails. We will always work to fully protect Your rights and comply with Our obligations under the Information Technology Act, 2000 and You will always have the opportunity to opt-out. If You ask Us to contact You about services, We may use Your personal information or permit selected third parties to use Your personal information to contact You about such services. You can withdraw consent at a later time by clicking on the “unsubscribe” link located in the emails We send You.

Confidential Information:

During the course of Your use of our Website and Mobile Application, You may receive Confidential Information. You agree that for the term of the Your association with Us and for 3 (Three) years after termination:

(a)all Confidential Information is and will remain the sole and exclusive property of www.tul.com and the Company thereof save and except for Customer personal data owned by the respective Customer;

(b)You will use Confidential Information only as is reasonably necessary for Your participation as a Customer on our Website and Mobile Application and ensure that persons who have access to Confidential Information will be made aware of and will comply with the obligations in this provision; and

(c)You will not, and will cause your Affiliates not to, directly and/or indirectly (including through a third party) otherwise disclose Confidential Information to any individual, company, or other third party, including any Affiliates, except as required to comply with law;

(d)You will take all reasonable measures to protect the Confidential Information against any use or disclosure that is not expressly permitted as per User Terms of Service; and

(e)You will retain Confidential Information only for so long as its use is necessary for participation as a Customer on our Website and Mobile Application or to fulfil Your statutory obligations (e.g. taxation etc.) and in any event whatsoever will delete information so collected / retained by You upon termination of Your association with Us or as soon as the information so collected / retained by You is no longer required for the fulfilment of any statutory obligations. 

The foregoing does not restrict Your right to share Confidential Information with a governmental entity that has jurisdiction over You, provided that You limit the disclosure to the minimum necessary extent and explicitly indicate the confidential nature of the shared information to the governmental entity. 

You may not issue any press release or make any public statement related to our Website and Mobile Application; You shall also not use our name, trademarks or logo in any way (including but not limited to any promotional material) without Our prior written permission in that regard. You shall also not misrepresent or embellish the relationship between You and Us in any way.

Generally, You shall not use such data in any way inconsistent with applicable law for the time being in force. You must keep all data confidential at all time (the 3 years’ term limit as mentioned hereinabove for data retention does not apply to customer personal data).

Retention of Personal Information:

Our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information. We retail all the Personal Information stored with us until perpetuity.

At any time, you may object to the processing of your Personal Information, on legitimate grounds, except if otherwise permitted by applicable law. You may withdraw your consent to submit any or all Personal Information or decline to provide any permissions on its Website & Mobile Application as covered above at any time. In case, you choose to do so then your access to the Website & Mobile Application may be limited, or we might not be able to provide the services to you. You may withdraw your consent by sending an email to info@TUL.life

Sharing of personal information:

We may share Your personal information received thorough our Website and Mobile Application with Our employees, group companies/entities – parent companies / holding companies, subsidiaries, representatives, consultants and affiliates. These entities and affiliates may share marketing information with You as a result of such sharing unless you explicitly opt-out.

Save and except as mentioned hereinabove, We do not share/sell Your personal information to third parties. This disclosure may be required for Us to provide You access to our Website and Mobile Application, to comply with Our legal obligations, to enforce Our Terms of Service, to facilitate Our marketing and advertising activities, for service recovery purposes, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to Our Website and Mobile Application, if any. We do not and shall not disclose Your personal information to third parties for their marketing and advertising purposes without Your explicit consent.

We may disclose Your personal information if required to do so by law or if We may in good faith believe that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose Your personal information to law enforcement offices, any rights owned by third party/ies, or others in the good faith belief that such disclosure is reasonably necessary to:

• enforce our Terms or this Privacy Policy;
• respond to claims that an advertisement, posting or other content violates the rights of a third party;
• or protect the rights, property or personal safety of our users or the general public.

However, it is also to be noted that section 69 of the Information Technology Act 2000, which is an exception to the general rule of maintenance of privacy and secrecy of the information, provides that where the Government is satisfied that it is necessary in the interest of:

• the sovereignty or integrity of India,
• defence of India,
• security of the State,
• friendly relations with foreign States or
• public order or
• for preventing incitement to the commission of any cognizable offence relating to above or
• for investigation of any offence.

1. It may by order, direct any agency of the appropriate Government to intercept, monitor or decrypt or cause to be intercepted or monitored or decrypted any information generated, transmitted, received or stored in any computer resource. This section empowers the Government to intercept, monitor or decrypt any information including information of personal nature in any computer resource.
2. Where the information is such that it ought to be divulged in public interest, the Government may require disclosure of such information. Information relating to anti-national activities which are against national security, breaches of the law or statutory duty or fraud may come under this category.

We and Our affiliates will share some or all of your personal information with another business entity should We (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to Your personal information.

Security and Protection of Information:

We employ stringent security measures in place to protect the loss, misuse, and alteration of the information under Our control. Whenever You change or access Your account information, We offer the use of a secure server which is based and operated in India. Once Your information is in our possession We adhere to strict security guidelines, protecting it against unauthorized access.

Information from third parties:

As mentioned earlier with respect to scope of this Policy, it does not apply to third party websites. Our Website / Mobile Application may link to websites that are not owned and/or controlled by Us. As such, this Policy does not apply to information collected on any thirdparty site or by any thirdparty application that may link to or be accessible from our Website / Mobile Application. This Policy does not apply to information collected by our business partners or by Us via an offline / online mode and other third parties or thirdparty applications or services, even if this information is collected using our Website / Mobile Application.

Choice/Opt-Out:

We provide all Customers with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account on our Website and Mobile Application.

Changes to this User Privacy Policy:

We may change the terms of this User Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on our Website and Mobile Application and you will be deemed to have accepted the terms of this User Privacy Policy on your first use of our Website and/or Mobile Application following the alterations. We recommend that you check this page regularly to keep up-to-date.

This User Privacy Policy shall at all times be read in consonance with the User Terms of Service agreed and accepted by the User.